Privacy Policy

1. Introduction

Local AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website localai.com and use our services.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide Directly

We may collect information that you provide directly to us, including:

• Name, email address, phone number, and company information when you contact us or schedule consultations
• Account credentials if you create an account on our platform
• Payment and billing information when you purchase our services
• Communications you send to us, including support requests and feedback
• Information you provide when participating in surveys, webinars, or events

2.2 Information Collected Automatically

When you access our website, we automatically collect certain information, including:

• Device information (type, operating system, browser type, unique device identifiers)
• IP address and approximate geographic location
• Pages visited, time spent on pages, links clicked, and navigation paths
• Referring website addresses and search terms used to find our site
• Date and time of visits and actions taken on our site

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Measure the effectiveness of our marketing campaigns
• Provide personalized content and advertisements
• Improve our website functionality and user experience

You can control cookie settings through your browser, but disabling cookies may limit your ability to use certain features of our website.

2.4 Third-Party Analytics and Advertising

We use third-party services to help us understand how users interact with our website, including:

• Google Analytics for website traffic analysis
• Marketing platforms for campaign performance tracking
• Advertising networks for targeted advertising
• Social media pixels (LinkedIn, Facebook, Twitter) for remarketing

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, maintaining, and improving our services
• Processing transactions and sending related information
• Responding to your inquiries and providing customer support
• Sending administrative information, updates, and security alerts
• Marketing and promotional communications (with your consent where required)
• Personalizing your experience and delivering relevant content
• Analyzing usage patterns to improve our website and services
• Detecting, preventing, and addressing fraud, security issues, and technical problems
• Complying with legal obligations and enforcing our terms of service
• Conducting research and development for new products and services

4. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal bases for processing your personal data include:

• Consent: You have given explicit consent for processing your data for specific purposes
• Contract Performance: Processing is necessary to fulfill our contractual obligations to you
• Legal Obligation: We must process your data to comply with applicable laws
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your fundamental rights

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Payment processors and financial institutions
• Email and communication platforms
• Analytics and marketing service providers
• Customer relationship management (CRM) systems

5.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal processes (subpoenas, court orders, warrants)
• Government or regulatory requests
• Protecting our rights, property, or safety, or that of others
• Investigating fraud, security issues, or violations of our terms

5.4 With Your Consent

We may share information for other purposes with your explicit consent.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• The nature of the information and how it is used
• Whether we have a legal or contractual obligation to retain it
• Whether retention is advisable in light of our legal position

When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

7.1 Rights for All Users

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time

7.2 Additional Rights for EEA Residents (GDPR)

• Data Portability: Receive your data in a structured, machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Lodge a Complaint: File a complaint with your local data protection authority

7.3 California Privacy Rights (CCPA/CPRA)

California residents have additional rights, including:

• Right to Know: Request disclosure of categories and specific pieces of personal information collected
• Right to Delete: Request deletion of personal information (subject to exceptions)
• Right to Opt-Out: Opt-out of the sale or sharing of personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Limit: Limit use and disclosure of sensitive personal information
• Non-Discrimination: Not be discriminated against for exercising these rights

7.4 Do Not Sell My Personal Information

We do not sell personal information in exchange for monetary consideration. However, we may share information with advertising partners for targeted advertising purposes, which may be considered a "sale" under certain privacy laws. You can opt-out of this sharing by adjusting your cookie preferences or contacting us.

7.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at contact@localai.com. We will respond to your request within the timeframe required by applicable law (typically 30-45 days).

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit and at rest
• Secure server infrastructure with regular security updates
• Access controls and authentication mechanisms
• Regular security assessments and vulnerability testing
• Employee training on data protection and security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your country.

When we transfer personal data from the EEA to other countries, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission to ensure your data is protected.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

11. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting a prominent notice on our website
• Sending an email to the address associated with your account
• Updating the "Last Updated" date at the top of this policy

Your continued use of our services after we make changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: contact@localai.com
• Website: localai.com

For data protection inquiries from EEA residents, you may also contact your local data protection authority.

14. Consent to Processing

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein. Where required by applicable law, we will obtain your explicit consent before processing your personal data.

You have the right to withdraw your consent at any time, though this will not affect the lawfulness of processing based on consent before its withdrawal.